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FAQ

Frequently Asked Questions

Here is what other people have asked us.

What hours are you open?

Our office operates Monday-Friday, 9am-5pm.
Each of our brands have their own operating hours which may differ from the main office.

Where are you based?

Our owned brands are spread across Aotearoa New Zealand. Our main office is located in Auckland City, however we spend a lot of our time working remotely.

How do I raise a complaint or issue?

Please send your complaint or issue to [email protected], addressing your query to The Advisory Team. Complaints are typically reviewed and responded to within 20 working days.